
Terms and Conditions
Booking Terms and Conditions
Booking confirmation and Payment Arrangements-
All bookings require a 30 - 50% deposit to lock in your event date with The Thirsty Horse. Dates will not be held until payment has been made.
Cancellations and Credit Notes-
There are no refunds of booking deposits.If your event is postponed, we will allow one date change (if not already taken by another client) if for any reason you want to cancel your booking, all bookings cancelled by yourself and not cancelled by The Thirsty Horse will be made into a credit note for future use.Credit notes are able to be on sold by you to others but it is their responsibility to check if dates are available first. These bookings must be made within 1 year for credit note to apply.
The total cost of your booking deposit, regardless of amount, does not play a role in this term & condition.
Regardless of circumstances, we do not refund booking deposits or total/full amounts paid.
As staff are secured for all events as they are booked in, we may charge a cancellation fee if not rebooked for another date. This amount is generally in the sum of $200+. In some instances, we have not secured staff for an event that is subsequently cancelled, and may be able to waive this fee.
Final Payments-
As we offer payment arrangements with goodwill, you will need to confirm with The Thirsty Horse what dates payments will be made by you and what the min payment amount will be.Final payment for your event needs to be paid in full no later than one month before your booking.